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Terms and Conditions

Terms and Conditions

Welcome! Degica provides its services to you subject to the following conditions. You accept these conditions, if you visit or shop at Kotoeu.com. Please read them carefully. In addition, when you use any current or future Degica service or visit or purchase from any business affiliated with Degica, whether or not included in the Kotoeu.com web site, you will also be subject to the guidelines and conditions applicable to such service or business. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will control.

Under this agreement, the payment processing services for goods and/or services purchased on this website are provided by Degica UK Limited on behalf of Degica Company Limited, depending on the type of payment method used for the purchase of the goods and/or services.

In the event you choose to pay with credit card and the payment will be processed via a European Acquirer, these terms are an agreement between you and Degica UK Limited. For any other type of purchases, these terms are an agreement between you and Degica Company Limited and goods and/or services will be delivered by Degica Company Limited directly.


Except where noted otherwise, the price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier. With respect to items sold through Kotoeu.com; when you purchase an item that is in stock, your credit card will be charged when you complete the checkout process. When you place a preorder, your credit card will be charged. When you place a convention pre-order, your credit card will be charged when you complete the order process, and you will be able to pick up your order at the convention site.

Shipping cost does include all packing and preparation tasks (but not eventual import duties and taxes, see section below), it may vary depending on shipping method (Air Mail or EMS), item weight and destination country.

Import duties and taxes

Customers are considered importers and must comply with all laws and regulations of the country in which the orders are received. You may be subject to import duties and taxes, which may be levied once the package reaches your country. If that happens, additional charges for customs clearance must be borne by you. We cannot predict or control what these charges may be, as they vary widely from country to country. Please contact your local customs office for further information. Also, we are required to show the accurate value of the items directly on the package.

All our parcels are prepared and shipped from our warehouse located in Hong Kong.


Please review our Privacy Policy (which also governs your visit to Kotoeu.com) to understand our practices.

Electronic Communications

When you visit Kotoeu.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


All content included on this site, such as text, logos, images, graphics, icons, digital downloads, data compilations, and software, is the property of Degicaor its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Degica and protected by international copyright laws. All software used on this site is the property of Degica or its software suppliers and protected by international copyright laws.


Degica and Kotobukiya co.,LTD, and other logos are trademarks are registered trademarks or trade dress of Degica and Kotobukiya co.,LTD in Europe and/or other countries. Degica and Kotobukiya co.,LTD trademarks and trade dress may not be used in connection with any product or service that is not Kotoeu.com. in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Degica . All other trademarks not owned by Kotobukiya and Degica or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Degica or its affiliates.

License and Site Access

Degica grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Degica. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Degica. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Kotoeu.com without express written consent. You may not use any meta tags or any other "hidden text" utilizing Kotoeu.com, Degica and Kotobukiya co.,LTD names or trademarks without the express written consent of Degica and Kotobukiya co.,LTD. Any unauthorized use terminates the permission or license granted by Kotoeu.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Kotoeu.com so long as the link does not portray Kotoeu.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Degica and Kotobukiya co.,LTD logos or other proprietary graphic or trademark as part of the link without express written permission.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Degica does not sell products to children, but sells them to adults, who can purchase with a credit card. If you are under 18, you may use Kotoeu.com only with involvement of a parent or guardian. Degica reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

Reviews, Comments, Communications, and Other Content

Visitors may post reviews, comments, blog posts, and other content; send other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Degica reserves the right (but not the obligation) to remove or edit such content. If you do post content or submit material, and unless we indicate otherwise, you grant Degica a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Degica and its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Degica or its affiliates for all claims resulting from content you supply. Degica has the right but not the obligation to monitor and edit or remove any activity or content. Degica takes no responsibility and assumes no liability for any content posted by you or any third party.

Copyright Complaints

Degica and Kotobukiya respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact Degica here.

Risk of Loss

All items purchased from Kotoeu.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Please see our Return Policy for more information.

Product Descriptions

Our products which are manufactured by Kotobukiya co.,LTD. have been set to a high standard of quality and detail with its products and attempts to be as accurate as possible. However, Degica does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, error-free and the final product may vary. If a product offered by Degica itself is not as described, your sole remedy is to return it in unused condition. Please see our Return Policy for more information.

Disclaimer of Warranties and Limitation of Liability

This site is provided by Degica on an "as is" and "as available" basis. Degica makes no representations or warranties of any kinds express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, Degica disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Degica does not warrant that this site, its servers, or e-mail sent from Degica are free of viruses or other harmful components. Degica will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Applicable Law

By visiting Kotoeu.com, you agree that the laws of Japan, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Degica.


Any dispute relating in any way to your visit to Kotoeu.com or to products you purchase through Kotoeu.com shall be submitted to confidential arbitration in Tokyo, Japan, except that, to the extent you have in any manner violated or threatened to violate Degica’s intellectual property rights, Degica may seek injunctive or other appropriate relief in the federal court in Japan, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the Japanese Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Site Policies, Modification, and Severability

Please review our other policies, posted on this site. These policies also govern your visit to Kotoeu.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Refund and Cancellation Policy

kotoeu.com believes in helping its customers as far as possible, and has therefore a liberal refund and cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

• If an order has not been received by the customer, our customer support team will do our best to track down the order and send a replacement if neccessarry.

• In case of receipt of damaged or defective items, please report the same to our Customer Service team. This should be reported within 5 days of receipt of the product(s).

• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will make an appropriate decision.

• Refunds will be granted on a case by case basis.

Office Address

Tokyo Office
Degica Co., Ltd.
TK Kichijoji BLDG, 2-5-10, Kichijojihonmachi, Musashino-shi, Tokyo 180-0004 Japan

UK Office
Degica UK., Ltd.
46 Syon Lane, Isleworth, TW7 5NQ ENGLAND
TEL +33 1 55 17 16 56