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Customer Support

Customer Support

For general inquiries, please click here

If you have questions, issues with your account or your order* please use the form below:

*We can only answer to enquiries regarding orders placed on "http://kotoeu.com" Kotobukiya Europe Online Store.
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About Degica
Headquartered in Tokyo, Japan, Degica is a leading provider of Pan-Pacific digital commerce solutions, who builds and manages online businesses for software and game publishers, online retailers and distributors who are looking to maintain and expanding their business presence in Japan, China, Taiwan and Korea.

Degica's multi-channel digital commerce platform supports direct sales and includes extensive reseller networks in the local markets to help maximize revenues and profits while reduce operational costs and risks for companies of all sizes. We proudly provide development, hosting websites and webshops, order tracking, 100% local payment solutions, strategic local marketing and press services, customer support, technical support as well as logistical support for physical product warehousing and deliveries of product sales to consumers.

Tokyo Office
Degica Co., Ltd.
TK Kichijoji Bldg 8F, 2-5-10 Kichijoji Honcho, Musashino-shi, Tokyo 180-0004 Japan

UK Office
Degica UK., Ltd.
46 Syon Lane, Isleworth, TW7 5NQ ENGLAND